Return, Exchange & Warranty Policy
Return, Exchange & Warranty Policy
At CLARA, we believe jewellery should be cherished for years to come. We are committed to providing a delightful shopping experience through our easy returns, warranty coverage and lifetime free replating service.
1. 15-Day Easy Returns & Warranty
We offer a 15-day return or exchange window from the date of delivery. The 15-day return and exchange policy applies only to purchases made directly through the CLARA website or CLARA helpline. Purchases made through other e-commerce or quick-commerce platforms will be governed by the respective platform’s return and exchange policies.
To be eligible for a return or exchange, the following conditions must be met:
· The return or exchange request must be raised within 15 days of delivery.
· The product must be unused, unworn and in its original condition.
· The product must be returned in its original packaging, along with the original invoice and all accompanying accessories.
· Products showing scratches, marks, physical damage, signs of use, resizing or alteration are not eligible for return or exchange.
All returned products will undergo a quality inspection before a refund or exchange is approved.
If a returned product does not meet the eligibility criteria, CLARA reserves the right to reject the request and return the product to the customer at the customer's expense.
2. 6-Month Warranty
CLARA jewellery comes with a 6-month warranty from the date of delivery, covering manufacturing defects and plating-related issues.
For verified warranty claims, CLARA will provide a repair or replacement at no additional product cost, subject to inspection and product availability.
A ₹299 courier charge per service request will apply, covering both pickup and return delivery.
Proof of Purchase: A valid purchase invoice is mandatory to avail of warranty services. Customers may submit a physical or digital invoice for verification of the purchase date and warranty eligibility. Claims without a valid purchase invoice will not be eligible for warranty benefits.
The warranty does not cover damage caused by accidents, mishandling, improper use, unauthorised alterations or normal wear and tear.
All warranty claims are subject to product inspection and verification by CLARA.
3. Lifetime Free Replating
We offer lifetime free replating on CLARA jewellery after the initial 6-month warranty period, helping you maintain the beauty of your favourite pieces over time.
The following conditions apply:
· Free replating: No plating service fee applies.
· Courier charges: ₹299 per service request, covering both pickup and return delivery.
· Service Frequency: Replating can be availed as needed, subject to a minimum gap of 6 months between services
· Proof of purchase: A valid physical or digital purchase invoice is mandatory to avail of lifetime free replating services. The invoice will be used to verify product eligibility.
· Replating time: Up to 20 days from the date the request is approved to final delivery
· Product condition: The product must be in suitable condition for replating and will be inspected before service.
· Exclusions: Physically damaged products and products unsuitable for replating are not eligible for this service.
Lifetime free replating covers the plating service only. Repairs, replacement parts or other services, if required, are not included and may incur additional charges with the customer's approval.
4. Manufacturing Defects After the Warranty Period
The 6-month warranty is valid only for the initial six months from the date of delivery. After this period, manufacturing defects are no longer covered under the warranty, and free repair or replacement will not be provided under the warranty.
Products may continue to avail of the lifetime free replating service, subject to the applicable conditions, submission of a valid physical or digital purchase invoice and the product’s suitability for replating.
5. How to Request a Return, Exchange, Warranty Service or Replating
To initiate a request:
1. Contact CLARA Customer Support (Email Id : Support@clara.in , Phone No: +91-9870100823, +91-9870120823, Monday to Saturday 10:30 AM to 6:30 PM) with your order details and the reason for your request.
2. For warranty or replating requests, submit a valid physical or digital purchase invoice. Our team may also request photographs or videos to assess the product before arranging a pickup.
3. Once your request is approved, we will arrange a pickup from the original delivery address wherever reverse-pickup service is available.
4. If reverse pickup is unavailable at your PIN code, you may be asked to arrange shipment through an alternative courier service.
5. After the product is received and inspected, the eligible refund, exchange, repair, replacement or replating service will be processed.
Return & Service Address
H K JEWELS
70/A6, 2nd Floor, Rama Road,
Najafgarh Road Industrial Area,
Delhi – 110015
Landmark: Near Kirti Nagar Metro Station
Contact: +91 9870100823
6. Return Shipping & Courier Charges
· For warranty and replating services, a courier charge of ₹299 per service request applies, covering both pickup and return delivery.
· If reverse pickup is unavailable, customers may be requested to ship the product through an alternative courier service, such as India Post.
· For eligible self-shipped returns, CLARA will reimburse reasonable shipping costs up to ₹150 upon submission of valid proof of payment.
· Any shipping costs exceeding ₹150 will be borne by the customer.
7. Refund Processing
Refunds will be initiated after the returned product has been received, inspected and approved.
Eligible refunds will be processed through the applicable refund method, subject to payment-provider and banking timelines. Any applicable deductions, including disclosed return-shipping charges, will be communicated before processing.
8. Empty Parcels or Missing Items in Delivered Orders
If you receive an empty parcel or discover a missing item in your order, please contact CLARA Customer Support within 48 hours of delivery. Please retain the original packaging and share a complete 360 degree parcel-unboxing video, along with clear photographs of the packaging and shipping label, where available.
Each claim will be assessed based on the available evidence and the outcome of our investigation. CLARA will communicate the outcome to the customer in accordance with its policies.
9. Missing Items in Return Shipments
Please ensure that all products included in an approved return request are securely packed before handing the parcel over to the courier.
If an item declared as returned is missing from the parcel received by CLARA, we may investigate the discrepancy and adjust the refund for the verified missing item, subject to applicable law and the available evidence. Any adjustment will be communicated to the customer.
For assistance with returns, exchanges, warranty claims or replating, please contact CLARA Customer Support (Email Id : Support@clara.in , Phone No: +91-9870100823, +91-9870120823, Monday to Saturday 10:30 AM to 6:30 PM).
At CLARA, we believe jewellery should be cherished for years to come. We are committed to providing a delightful shopping experience through our easy returns, warranty coverage and lifetime free replating service.
1. 15-Day Easy Returns & Warranty
We offer a 15-day return or exchange window from the date of delivery. The 15-day return and exchange policy applies only to purchases made directly through the CLARA website or CLARA helpline. Purchases made through other e-commerce or quick-commerce platforms will be governed by the respective platform’s return and exchange policies.
To be eligible for a return or exchange, the following conditions must be met:
· The return or exchange request must be raised within 15 days of delivery.
· The product must be unused, unworn and in its original condition.
· The product must be returned in its original packaging, along with the original invoice and all accompanying accessories.
· Products showing scratches, marks, physical damage, signs of use, resizing or alteration are not eligible for return or exchange.
All returned products will undergo a quality inspection before a refund or exchange is approved.
If a returned product does not meet the eligibility criteria, CLARA reserves the right to reject the request and return the product to the customer at the customer's expense.
2. 6-Month Warranty
CLARA jewellery comes with a 6-month warranty from the date of delivery, covering manufacturing defects and plating-related issues.
For verified warranty claims, CLARA will provide a repair or replacement at no additional product cost, subject to inspection and product availability.
A ₹299 courier charge per service request will apply, covering both pickup and return delivery.
Proof of Purchase: A valid purchase invoice is mandatory to avail of warranty services. Customers may submit a physical or digital invoice for verification of the purchase date and warranty eligibility. Claims without a valid purchase invoice will not be eligible for warranty benefits.
The warranty does not cover damage caused by accidents, mishandling, improper use, unauthorised alterations or normal wear and tear.
All warranty claims are subject to product inspection and verification by CLARA.
3. Lifetime Free Replating
We offer lifetime free replating on CLARA jewellery after the initial 6-month warranty period, helping you maintain the beauty of your favourite pieces over time.
The following conditions apply:
· Free replating: No plating service fee applies.
· Courier charges: ₹299 per service request, covering both pickup and return delivery.
· Service Frequency: Replating can be availed as needed, subject to a minimum gap of 6 months between services
· Proof of purchase: A valid physical or digital purchase invoice is mandatory to avail of lifetime free replating services. The invoice will be used to verify product eligibility.
· Replating time: Up to 20 days from the date the request is approved to final delivery
· Product condition: The product must be in suitable condition for replating and will be inspected before service.
· Exclusions: Physically damaged products and products unsuitable for replating are not eligible for this service.
Lifetime free replating covers the plating service only. Repairs, replacement parts or other services, if required, are not included and may incur additional charges with the customer's approval.
4. Manufacturing Defects After the Warranty Period
The 6-month warranty is valid only for the initial six months from the date of delivery. After this period, manufacturing defects are no longer covered under the warranty, and free repair or replacement will not be provided under the warranty.
Products may continue to avail of the lifetime free replating service, subject to the applicable conditions, submission of a valid physical or digital purchase invoice and the product’s suitability for replating.
5. How to Request a Return, Exchange, Warranty Service or Replating
To initiate a request:
1. Contact CLARA Customer Support (Email Id : Support@clara.in , Phone No: +91-9870100823, +91-9870120823, Monday to Saturday 10:30 AM to 6:30 PM) with your order details and the reason for your request.
2. For warranty or replating requests, submit a valid physical or digital purchase invoice. Our team may also request photographs or videos to assess the product before arranging a pickup.
3. Once your request is approved, we will arrange a pickup from the original delivery address wherever reverse-pickup service is available.
4. If reverse pickup is unavailable at your PIN code, you may be asked to arrange shipment through an alternative courier service.
5. After the product is received and inspected, the eligible refund, exchange, repair, replacement or replating service will be processed.
Return & Service Address
H K JEWELS
70/A6, 2nd Floor, Rama Road,
Najafgarh Road Industrial Area,
Delhi – 110015
Landmark: Near Kirti Nagar Metro Station
Contact: +91 9870100823
6. Return Shipping & Courier Charges
· For warranty and replating services, a courier charge of ₹299 per service request applies, covering both pickup and return delivery.
· If reverse pickup is unavailable, customers may be requested to ship the product through an alternative courier service, such as India Post.
· For eligible self-shipped returns, CLARA will reimburse reasonable shipping costs up to ₹150 upon submission of valid proof of payment.
· Any shipping costs exceeding ₹150 will be borne by the customer.
7. Refund Processing
Refunds will be initiated after the returned product has been received, inspected and approved.
Eligible refunds will be processed through the applicable refund method, subject to payment-provider and banking timelines. Any applicable deductions, including disclosed return-shipping charges, will be communicated before processing.
8. Empty Parcels or Missing Items in Delivered Orders
If you receive an empty parcel or discover a missing item in your order, please contact CLARA Customer Support within 48 hours of delivery. Please retain the original packaging and share a complete 360 degree parcel-unboxing video, along with clear photographs of the packaging and shipping label, where available.
Each claim will be assessed based on the available evidence and the outcome of our investigation. CLARA will communicate the outcome to the customer in accordance with its policies.
9. Missing Items in Return Shipments
Please ensure that all products included in an approved return request are securely packed before handing the parcel over to the courier.
If an item declared as returned is missing from the parcel received by CLARA, we may investigate the discrepancy and adjust the refund for the verified missing item, subject to applicable law and the available evidence. Any adjustment will be communicated to the customer.
For assistance with returns, exchanges, warranty claims or replating, please contact CLARA Customer Support (Email Id : Support@clara.in , Phone No: +91-9870100823, +91-9870120823, Monday to Saturday 10:30 AM to 6:30 PM).
